Dear Mr. Longmore:
Thank you for your follow up letter regarding my recent purchase.
Because I have been a Toyota owner for the past fourteen years, I know
with certainty that I have purchased a high quality product with an
excellent reputation for craftsmanship and reliability. What is never
certain, however, is the quality of people who sell the products and
the type of service they provide. I came back to Milham because
fourteen years ago I had a positive experience purchasing my Corolla,
and I was glad to see that the attitude and style of the staff had not
changed.
Purchasing an expensive product like a vehicle is
never an easy experience for the consumer. Carl immediately established
trust with me by helping me make sure that the vehicle I selected was
appropriate for my physical needs, as I established that first and
foremost this was a priority with me. I asked him numerous questions
about the car, especially regarding the engine and the operation of the
four wheel drive, even though I had done my research and knew many of
the answers. He answered all my questions perfectly in a way that was
simple to understand, demonstrating good knowledge about the product.
This further established trust with me. He is intelligent, trustworthy,
personable and highly motivated. This is the reason I decided to talk
price with him and allow him to get my wheelchair out of the car,
thereby placing myself in a vulnerable position. I didn't plan on doing
that originally! He just made me feel comfortable that I could go ahead
and get it all done.
The car was a little bit over my budget,
but not by much. I was deeply appreciative of the efforts of Andy to
help me get a lower interest rate. Last time Toyota financial could not
match the interest
rate I got from the credit union, so I was nicely
surprised that Andy was able to do that this time. (He also knew my
uncle, Pat Poloni, who was the manager at Halterman Toyota for a long
time, and had some very nice things to say about him.) Andy's work
saved me some money and made the car experience more affordable.
And getting to meet a fellow Steeler fan was just icing on the cake. I
loved your story about Lynn Swann! I am going to tell my students about
it because I truly believe in the adage that "What goes
around,
comes around." But seriously, I deeply appreciate the commitment you
made to me to assist me with any mobility needs I may have when I bring
my car in for servicing until I get my hips fixed.
Someone will have
to get my wheelchair out of the car while i wait for the work to get
done. You can count on me ringing you up when I make my appointment or
before I come in for servicing.
Thanks to everyone for making my experience not so scary andallowing me to trust in my fellow human beings!
Andrea Polini,
''I had a wonderful experience my first time in to your dealership. I was really
surprised that they were able to find the squeak that was going on with my
vehicle; that's not an easy job. However, they found the problem & I've had
no further problems at all. Everyone was very courteous as well. I'd definitely
recommend them to others in the future.''
Clair,
'' I brought my 2006 Scion Xa in for an oil change. I waited and the area was
fine with some refreshments available. Everything went well and I am completely
satisfied with the service. I will be returning for the great service when
needed.''
Lisa,
''My service visit was great. I didn't have any problems at all. That wasn't any
surprise, because I've came back for the last 6 years for precisely that reason.
I waited on my vehicle, and everyone at the dealership was extremely
courteous.''
Ian,
"
Thanks again for servicing our Toyota Sequoia. We were extremely
pleased that your staff was able to service the car so quickly. I was
also impressed with your courteous and gracious associates. As a
manager in the hospitality industry for many years, I take note and
appreciate this kind of experience. From the young lady who opened the
door for us, to your knowledgeable sales and service technicians, it's
certainly refreshing and made our family feel welcome! Plus, as you
already know, Bob is very "customer" oriented- so it was nice for him
to be treated with the same service and respect he shows others.
We will be sure to recommend your dealership to others who require service or in need of a future Toyota or Ford vehicle."
Grace,
''Everything was superb. They always do a great job with my Prius. David
Applebee is the service persons name and he needs a promotion. He always does a
wonderful job. They are always polite and take good care of us. The waiting area
is clean and comfortable. We will definitely be back in the future as we are
very pleased. It took just a little bit longer than I had anticipated to replace the tail light bulb but they are simply
outstanding. And no one has called me since my service because there is no need
for that. They are wonderful.''
Frederick,
"My name is Felix Cruz and I got the greatest deal at Dick Milham Toyota. I
purchased a 2009 Toyota Corolla and was very impressed by how I was treated by
all the employees,starting for the nice lady that greeting us at the door and
specially Nick Sisson. He were very kind and understanding to my situation.
Since I was buying the car with not the best credit I was a little apprehensive
but everything was great and I got exactly what I was looking for.So far I love
my car. I would definitely recommend Dick Milham Toyota if you are looking for a
great deal and great service!!!!"
Felix Cruz,
I want you to know that you have people there that are doing much more than
just getting the job done. Kathy was my first contact via the internet and she
stuck with me through about 20 whirlwind emails and even after she learned I
lived 90 miles away. I would have been an easy lead to blow off in my opinion.
Kathy convinced me that I had to come see the HOT car that was in the showroom,
it was hard to imagine the White Mustang with Red leather, I agreed I had to see
it. I drove 90 Miles one way, with my Wife and 3 kids to meet Kathy and the
Mustang. Kathy had left early, but the Mustang and Nick Sisson were still
there.
Nick had all the answers to my questions and wasn't bashful about adding
his own life experiences about cars, people and life in general. I appreciated
his honesty greatly. Nick was a no nonsense guy that made it a pleasure to
drive 360 miles in 2 days, on Friday to see the car, then on Saturday to buy the
car. I would like to commend Milham for hiring the kind of people that made me
want to drive out of my way in order to spend my money with them rather than
with a much more convenient Dealer.
Thanks Nick & Kathy & Milham.
Ryan Bopp,
''I thought my visit took a lot longer than I had expected it to and I think
their prices for brakes and an inspection are too high. Other than that I think
the people are polite, I like their shuttle service, and I'm usually very
satisfied every time I go. David Applebee is a very nice man who does a great
job. I'd also like to add that the service manager there, Tom, is an extremely
wonderful man
because my sister and I were on our way to the
mall one day and he noticed that our tire was about blow so he let us know we
should pull over as soon as possible. He went out of hiw way to help us and
changed our tire for us for free. I was very impressed because he went above and
beyond the call of duty that day. He wasn't on the clock and did it out of pure
kindness.''
BARBARA MCCAULEY ,
Dear Greg and Terry,
Thank you for all your help. The Rally for the Cure event was beyond successful. We were able to give a check for $50,000 to cancer research. As the song goes " We get by witha little help from our friends." merci, merci.
Kathleen Dowd,
Dear "Rally For The Cure" Contributor,
The women of Northampton Country Club thank you for your support of the "Rally for the Cure" event to raise money for the Susan B Komen Foundation to find a cure for breast cancer. Because of your generosity, we were able to present a check for $50,000 to the Susan B Komen Foundation.
Seventy percent of the money raised will stay in the Lehigh Valley.
Your kindness has given your mothers, sisters, wives, daughters, and women in your life hope for a cure of the devastating disease.
Gratefully Yours,
The women of the Northampton Country Club.
The Women of Northampton Country Club,
